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CEN Works on Quality - Overview
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These contents have been obtained from the CEN/ISSS WS-LT Web site and edited for presentation. Please refer to the CEN/ISSS WS-LT for additional information on terms of use.
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CEN Workshop on Learning Technologies
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The CEN Workshop on Learning Technologies has worked on quality issues. They are focused on identifying the critical success factors of quality projects and provided hints for practitioners and quality experts.
The workshop is intended to provide a starting point for experience exchange in the field of quality management for learning, education, and training.CEN Workshop on Learning Technologies Web site |
Terms of use
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These contents have been obtained from the CEN/ISSS WS-LT Web site and edited for presentation. Please refer to the CEN/ISSS WS-LT for additional information on terms of use.
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As a first step of support, a description format for quality approaches has been developed (ISO/IEC 19796-1) within the standardization group ISO/IEC JTC1 SC36. This standard, the Reference Framework for the Description of Quality Approaches, defines processes of the E-Learning Lifecycle and attributes to describe quality aspects of those processes. However, this is just a generic description format which provides a common language for quality management, it does not (and is not intended to) provide supporting mechanisms for the implementation. One part of the implementation of this standard is the adaptation to specific needs and requirements. Some of those needs are based on organisational characteristics, others are based on regional or national requirements, such as laws, regulations or cultural aspects. Therefore, there is a need to support European stakeholders to adapt the generic international framework according to their local, regional, or national requirements.
Based on the ISO/IEC 19796 standard, the workshop developed a CWA identifying critical items which require a localization / adaptation / contextualization to European needs and requirements. The guideline is based on a theoretical basis and a European study on “good practice” quality projects. From the study, success and failure factors were derived. Additionally, guidelines were developed based on the experiences in practice.
The document consists of the following parts:
- Criteria for good practice: To measure successful projects and implementations of quality management and quality assurance, a catalogue was developed that identifies cases which can be considered as successful.
- Based on the cases and experiences, we derived implementation and adaptation guidelines for ISO/IEC 19796-1. This part will give a survey on successful implementations and support to implement the ISO/IEC standard.
- Good practice examples illustrate in detail how quality was achieved in organizations. These examples are provided online to ease the access to the practical experiences of the participating organisations.
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Terms of use
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These contents have been obtained from the CEN/ISSS WS-LT Web site and edited for presentation. Please refer to the CEN/ISSS WS-LT for additional information on terms of use.
Print
A number of CWAs have been developed in the workshop for e-Learning Quality approaches. Additionally, the Workshop's project on Quality has collected case studies on 'E-Learning Quality' from European stakeholders to learn from successful quality projects in practice. The final document(executive summary) provides a guideline on how to implement quality in educational organizations
The CWAs published by CEN are the following ones:- CWA 14644 - Quality Assurance Standards (PDF).
- CWA 15533 - A model for classification of quality approach in elearning (PDF).
- CWA 15660 - Providing Good Practice for E-Learning Quality Approaches (PDF).
- CWA 15661 - Providing E-Learning Supplies Transparency Profiles (PDF).
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