CEN Works on Quality - Summary
|As a first step of support, a description format for quality approaches has been developed (ISO/IEC 19796-1) within the standardization group ISO/IEC JTC1 SC36. This standard, the Reference Framework for the Description of Quality Approaches, defines processes of the E-Learning Lifecycle and attributes to describe quality aspects of those processes. However, this is just a generic description format which provides a common language for quality management, it does not (and is not intended to) provide supporting mechanisms for the implementation. One part of the implementation of this standard is the adaptation to specific needs and requirements. Some of those needs are based on organisational characteristics, others are based on regional or national requirements, such as laws, regulations or cultural aspects. Therefore, there is a need to support European stakeholders to adapt the generic international framework according to their local, regional, or national requirements.
Based on the ISO/IEC 19796 standard, the workshop developed a CWA identifying critical items which require a localization / adaptation / contextualization to European needs and requirements. The guideline is based on a theoretical basis and a European study on “good practice” quality projects. From the study, success and failure factors were derived. Additionally, guidelines were developed based on the experiences in practice.
The document consists of the following parts:
- Criteria for good practice: To measure successful projects and implementations of quality management and quality assurance, a catalogue was developed that identifies cases which can be considered as successful.
- Based on the cases and experiences, we derived implementation and adaptation guidelines for ISO/IEC 19796-1. This part will give a survey on successful implementations and support to implement the ISO/IEC standard.
- Good practice examples illustrate in detail how quality was achieved in organizations. These examples are provided online to ease the access to the practical experiences of the participating organisations.